Terms and conditions of use
A / General:
A1 / The present terms and conditions of use are intended to govern the contractual relationship between the company Les Pierres de Corse and the customer defined below as the user of the website lespierresdecorse.com, willingly accepting these general conditions of sale.
A2 / These terms and conditions of use specify conditions including ordering, payment, delivery and management of potential returns of products ordered by customers.
A3 / The client can consult freely and at any time these terms and conditions of use by simply clicking on the link "Terms and conditions of use". Thus, any order placed by a customer involves final and binding agreement of the client on all terms and conditions of use listed below.
B / Mean of order taking:
B1 / If the customer wishes to place an order, he will have to fill in a supplied form, following the online instructions, where he will indicate sufficient information allowing his identification, more specifically his full name (first name and surname), postal address, phone number and e-mail address.
B2 / The customer having chosen the products, he will validate his order, after reading the on-screen recapitulative, by "clicking" to demonstrate his commitment and acceptance of the terms and conditions of use. From this moment on, the order is registered and irrevocable.
B3 / All orders placed with the company Les Pierres de Corse will be confirmed to the client by sending an order confirmation as soon as possible either by e-mail, telephone or mail.
B4 / No cancellation will be accepted without the agreement of the company Les Pierres de Corse.
B5 / Images and product descriptions are for illustrative purposes only, in particular concerning the theoretical weight of gold as well as dimensions, sizes, and any indication of carats. Prices are indicative and can change at any time. No technical and / or typographical error may induce the right to file in a complaint or to litigate with the company Les Pierres de Corse.
B6 / The company Les Pierres de Corse advises customers who order directly on one of its websites to store or print a copy of the order form until they receive the order confirmation e-mail sent by Les Pierres de Corse.
C / Method of payment:
C1 / All purchases made on one of Les Pierres de Corse websites are payable when the order is placed. No product can be shipped to a customer unless he has previously paid 100% of the sale price (all tax included), as well as any related delivery charges.
C2 / In order to prevent disputes about the amount paid by the customer, Les Pierres de Corse always addresses to the customer a confirmation of registration of his order.
C3 / Les Pierres de Corse reserves the right to suspend any order and any delivery in case of failed authorization of payment by credit card or any other means of payment issued by officially accredited bodies, or in case of non-payment and / or fraud, and to prosecute the author of the latter.
C4 / Les Pierres de Corse reserves the right to refuse to make a delivery or to honor an order from a client who would have failed to pay in full or partially a previous order or with whom a payment litigation would be in process.
C5 / Any delay in payment due to a rejection of the initial payment by credit card or for any other reason will generate an increase in amounts due to the application of penalties for late payment equal to the standard bank rate increased by 4 points, and applicable on the date of delivery of the products and the application of a penalty clause.
C6 / Les Pierres de Corse reserves the right to pursue any attempts to use fraudulent means of payment and / or to resolve disputes of fraudulent payment or attempted fraudulent payment amicably by asking the client for payment of the due amount plus any set-up fees.
D / Product Information:
D1 / Les Pierres de Corse websites show the products for sale with their basic characteristics as required to comply with Article L 111-1 of the Consumer Code, which provides the possibility for the potential buyer to know, before the final order, essential characteristics of the products he wishes to purchase.
D2 / The documents associated with the products shown on Les Pierres de Corse websites (descriptions, data sheets, photographs, drawings, sketches, graphics, etc.) are indicative, and do not bind Les Pierres de Corse as for the respect of the products’ reality, and cannot challenge the validity of an order or a sale. On no account can Les Pierres de Corse be liable to compensate or cancel an order due to the inability to use the purchased product for any incompatibility reason with one or several product components.
D3 / The products and prices displayed on Les Pierres de Corse websites are only valid while stocks last and cannot induce compensation in case of stock shortage or cancellation.
E / Price:
E1 / The products listed prices are expressed in Euros all taxes included (€ TTC).
E2 / The listed prices can change at any time. The selling price used for the purchase of a product corresponds to the one observed online at the time of the order placing on the website (except misprint).
E3 / Any shipping and insurance costs are the responsibility of the customer and are charged at the end of the order in addition to the sale price of ordered products.
E4/ The customer will always be informed, before the final registration of the order, of shipping charges related to said order, and payment will be requested from the customer for the full amount of the purchase, including the price of the ordered products plus delivery charges. Thus, the confirmation of the payment agreement for the order by the customer implies that the latter agrees to pay the associated shipping costs. Shipping fees cannot therefore constitute a valid reason for questioning the order after final registration.
F/ Terms of delivery
F1/ Products purchased on one of Les Pierres de Corse websites can be delivered in France and worldwide.
F2/ Delivery is made to the address specified by the customer on his account. It will be made by post or carrier. It can only occur once the order validated by the customer and the payment in full. The concerned payment centers will have therefore given their prior payment agreement. In case of refusal, the order will be automatically canceled.
F3/ In the absence of the customer upon delivery, a notice will be placed in his mailbox inviting him to withdraw the package at the post office or at the carrier’s.
F4 / Delivery will be deemed made from the date of the first presentation of the goods to the delivery address specified by the customer when ordering. The delivery of the goods will be made against the signing of a delivery slip by the customer.
F5 / The customer has to check the conformity of the goods delivered at the time of delivery, before signing the delivery slip.
F6 / Any anomaly concerning the delivery (damage, missing product compared to the order form, damaged parcel, broken products...) must be indicated on the delivery slip as "handwritten reserves", accompanied by the signature of the customer. The customer must confirm this problem by sending the carrier, within two business days following the date of delivery, a registered mail with return receipt stating such claims.
F7 / The client must send a copy of this letter by fax or by letter to Les Pierres de Corse.
F8 / The carrier’s contact details appear on the delivery slip.
G / Delivery deadline:
G1 / If the item ordered is in stock, the delivery deadline is 3 working days for orders placed before 01:00 pm, and 4 working days for orders placed after 01:00 pm. In case of stock shortage, resupplying may take from two to three weeks.
G2 / Delivery deadline starts from the date of payment of the order.
G3 / In case of force majeure or exceptional events (natural disasters, epidemics, strikes, lockouts, etc.) delaying or prohibiting the delivery of the goods, the company Les Pierres de Corse is relieved of any responsibility.
G4 / In any case, timely delivery can only occur if the customer is up to date on his obligations towards the company Les Pierres de Corse.
G5 / In case of unavailability from Les Pierres de Corse to deliver within the specified time, the client will be offered a product replacement at an equal price as his purchase’s or a refund of his purchase.
H / Claims:
H1 / The customer must notify Les Pierres de Corse the same day as delivery or at the latest the first business day following delivery, any claim of delivery error and / or non-conformity of goods in kind or quality compared with the data on the delivery slip. Any claim made after this time will be rejected.
H2 / The formulation of this claim to Les Pierres de Corse will be made by registered letter.
H3 / Any claim that is not made according to the rules listed above and within the time limits will not be taken into account and will relieve Les Pierres de Corse of any liability to the customer.
I / Satisfied or refunded:
I1 / Starting the day of the delivery of your order, you have a period of 7 days to exercise your right to withdraw. However, only products returned in perfect condition and in their original packaging can be refunded (return charges are the responsibility of the client).
I2 / In order for your application to be processed, you must first contact the after-sales service Les Pierres de Corse to inform them of your intention to return the item and get a serial number as well as the procedure.
I3 / The return of goods must be insured according to the billing value. In case of a shipment without insurance, Les Pierres de Corse will not be held responsible for any loss or theft happening during transit.
J / Warranty:
J1 / All of our jewels are guaranteed for a period of one year from the date of purchase against any manufacturing defect. Our jewelry is controlled by the state services and benefit from legal punches. The followings are excluded from the warranty: loss, theft, intentional or accidental damage, normal wear or consequences of improper use, loss of stones, beads and other trimmings which are genuine or synthetic imitations. The repair free of charge for one stone, bead or ornament is only possible if the stone, bead or ornament is present and intact. This operation is receivable only once. In all cases, the cost of return to our services is the responsibility of the customer, as well as the processing fees for the return back to the client that currently amount to 8.20 Euros.
K / Ownership and responsibility:
K1 / The company Les Pierres de Corse retains ownership of the goods until full payment from the customer. The transfer of ownership of the goods to the customer occurs when the payment is made in full. However, during the period between the delivery and the transfer of ownership, the risk of loss, theft or destruction shall be borne by the customer.
K2 / The failure by the customer of his payment obligations, for any reason whatsoever, gives the company Les Pierres de Corse the right to require the immediate return of delivered goods at the expense and risk of the client (any needed restoration of the items will be charged to the client).
L / Billing:
L1 / A detailed invoice is available on Les Pierres de Corse website, in "your account”. You can print it. The indication of the amount of VAT provides an opportunity for communities, companies and professionals to recover it under the terms of the General Tax Code.
M / Jurisdiction:
M1 / The terms and conditions of use listed above are governed by French law. Any dispute concerning these terms and conditions of use shall be submitted only to the Commercial Court of Ajaccio.